Lori Dominguez, a recognized Protocol and Etiquette expert, received her training in 1997 from The Protocol School of Washington. She is certified and trained in International and Corporate Protocol and Etiquette instruction. Lori is a 39 year veteran of the Disneyland Resort in Anaheim, California.
Dedication to etiquette started at a young age for Lori. Her mother, Catherine, always insisted on proper manners and that she should “act like a lady” no matter how hard it might be at times. As a young adult, she worked for Cicely Rigdon, known as a Disney Legend. Cicely started in 1957 at the Disneyland Resort in Anaheim and had started the original Guest Relations Department. Guest Relations was the premier job to hold at Disneyland and there was definitely a spirit within the department that kept the Cast Members on their toes. She made sure all of the Tour Guides at Disneyland followed the rules of etiquette and that proper behavior was observed. She later had the honor of working with Dorothea Johnson from The Protocol School of Washington who taught her the value of etiquette knowledge and how to market it.
Lori believes that good manners go hand-in-hand with good leadership and that today’s leaders in business must know about proper business and social etiquette.